Install BrainSpark for Aircall

The native BrainSpark integration for Aircall automatically receives eligible completed Aircall conversations and processes them using your organization’s configured BrainSpark workflows.

Before you begin

Before connecting Aircall, make sure you have:

• Access to your BrainSpark organization.
• Permission to manage integrations in BrainSpark.
• An Aircall account with permission to authorize integrations.
• At least one BrainSpark workflow configured for incoming conversations.

Your BrainSpark administrator can help confirm your access and workflow configuration if needed.

Open the Integration Center

In BrainSpark, navigate to Organization → Integrations.

The Integration Center is where you configure transcript sources, delivery destinations, workflow routing, and integration activity.

Open the Integration Center to manage Aircall, Slack, transcript routing, and other supported integrations.

Connect Aircall

1. Sign in to BrainSpark.
2. Open the Integration Center.
3. Select Aircall.
4. Choose Connect Aircall.
5. Complete the authorization process in Aircall.
6. Return to BrainSpark after authorization finishes.

Verify the connection

After authorization is complete, BrainSpark should display the Aircall integration as Connected and Healthy.

A successful connection displays:

• Connected status
• Healthy connection status
• OAuth authentication
• Active transcript delivery

Note

BrainSpark processes conversations according to your organization’s integration, routing, and workflow configuration. Not every completed Aircall conversation is necessarily eligible for processing.

Review transcript routing

Transcript routing determines which BrainSpark workflow automatically processes eligible Aircall conversations.

Review your routing configuration and confirm that the appropriate workflow is selected for incoming Aircall conversations.

If no provider-specific route is configured, BrainSpark uses your organization’s default routing configuration.

Test the integration

To confirm everything is working correctly:

1. Complete a test Aircall conversation that meets your organization’s routing requirements.
2. Allow time for the transcript to become available.
3. Verify that BrainSpark processes the conversation successfully.
4. If Slack delivery is configured, confirm that the expected notification appears in your selected Slack channel.

Optional: Connect Slack

BrainSpark can also deliver supported coaching summaries and workflow results directly to Slack.

Slack is optional. All supported outputs remain available within BrainSpark even if Slack is not connected.

Next step

Continue to Use BrainSpark with Aircall to learn what happens after BrainSpark processes an eligible Aircall conversation.

Need help?

For installation or integration assistance, contact help@brainsparklms.com.